FAQs

Candles FAQ

Q: How long should I burn my candle?
A: For the first burn, allow the wax to melt all the way to the edges of the jar (about 2–4 hours). This helps prevent tunneling and gives you a more even burn.

Q: Why should I trim my wick?
A: Trim your wick to 1/4 inch before each burn. This helps create a cleaner burn, reduces soot, and keeps the flame from becoming too large.

Q: How long will my candle last?
A: Burn time varies depending on the size of the candle and how it's used. To get the longest life from your candle, trim the wick before each use and avoid burning for more than 4 hours at a time.

Q: Are your candles strongly scented?
A: Our candles are designed to fill your space with beautiful fragrance without being overpowering. We offer both bold scents and softer fragrances, so there's something for everyone.

Q: Why does my candle look different from the photos?
A: Because each candle is hand-poured, slight variations in wax appearance, color, or label placement are normal. These small differences make each candle unique.

Q: Why does the wax have tiny imperfections?
A: Natural wax can develop small frosting, uneven tops, or slight color changes. These are cosmetic and do not affect the performance or quality of your candle.

Q: Can I reuse my candle jar?
A: Yes! Once your candle is finished, clean out the remaining wax with warm soapy water and repurpose the jar for storage, décor, or organization.

Q: Are your candles safe?
A: Yes, when used properly. Always burn candles on a heat-resistant surface, keep them away from children and pets, never leave a burning candle unattended, and discontinue use when about 1/2 inch of wax remains.

Crochet FAQ

Q: Are all crochet items exactly the same?
A: No. Every crochet item is handmade, making each one one-of-a-kind. Slight differences in size, shape, and stitching are completely normal.

Q: Why do some plushies feel softer than others?
A: Yarn varies by manufacturer, even when using the same type. Some yarns are fluffier or softer than others, so each handmade piece may have a slightly different feel.

Q: Will the size match the photos exactly?
A: Sizes are approximate. Because every item is handmade and yarn thickness can vary, measurements may differ slightly.

Q: Will my product look exactly like the photos?
A: We do our best to accurately represent each product. Some product photos have been enhanced or styled using AI to create a consistent, professional look for our website. Your item may appear slightly different in person due to lighting, screen settings, the handmade nature of our products, or packaging updates. Rest assured, you'll receive the same quality product described in the listing.

Q: Are crochet items safe for babies?
A: While our plushies are made with care, they may contain safety eyes or small parts. Adult supervision is recommended, and they are not intended for children under 3 years old unless otherwise noted.

Q: How do I clean my crochet item?
A: We recommend spot cleaning whenever possible. If needed, gently hand wash with cold water and mild detergent, then reshape and lay flat to air dry.

Q: Can I request a custom crochet item?
A: At this time, we are not accepting custom crochet orders. We regularly add new handmade designs to our shop, so be sure to check back for new releases and seasonal collections!

Q: Why is my crochet item slightly different from another one?
A: Handmade means every stitch is created individually. Small variations are part of the charm and make each piece truly unique.

General FAQ

Q: Do you accept returns or exchanges?
A: Due to the handmade nature of our products, we do not accept returns or exchanges. However, if your order arrives damaged or there is an issue with your purchase, please contact us and we'll do our best to make it right.

Q: How long does it take to process my order?
A: Most orders are processed within 2–5 business days before shipping. During sales or holidays, processing times may be slightly longer.

Q: Are your products handmade?
A: Yes! Every candle is hand-poured, and every crochet item is handmade with care and attention to detail. We take pride in creating products that are both beautiful and made to last.